Returns & RefundsAll unused items sold on our website may be returned for an exchange or full refund within 30 days of the original purchase.
If your return is older than 30 days and the warranty does not apply, you will be charged a 15% RESTOCKING fee.
We will not accept any returns older than 90 days.
The customer must pay all costs related to shipping. However if any merchandise is defective, or we sent you the wrong product by mistake, we will correct the problem with no additional charge to you. For your protection, we suggest using USPS, UPS or FEDEX, with insurance. Please allow 3-5 days for us to process your return or exchange. (If you have provided us with contact information, you will receive an e-mail when your card has been credited.)
Merchandise must be returned in its original condition (including safety seals, packaging, warranties, manuals, etc.) For the safety of our customers, items returned with any evidence of use will not be accepted and can be returned to you, at your cost.
Please call our office (734) 744-7314 during normal business hours regarding any returns or refunds.
Our Shipping Address is:
Detroit Rock Climbing Company
12886 Farmington Rd.
Livonia, MI 48150
Once we receive your items back, we will credit your card within 14 business days. The refund will appear on your credit card statement. If you have any questions, please feel free to contact us at firstname.lastname@example.org or at (734) 744-7314
This policy is may change at any time.